Returns Policy

Returns Policy

If for any reason, you are unhappy with your purchase and would like to return the item, we are happy to offer a refund if returned to Hopscotch within 14 days of receipt of your items. The items returned must be in original packaging, new, unused and unworn condition with all tags attached.
Upon inspection, if we suspect that the returned items have been used or worn, it is our policy to return the items back to the purchaser.

Please note: The cost of returning the items is your responsibility, for your protection,  we advise that you use a recorded delivery service, this will ensure you are fully compensated should your parcel go missing. Hopscotch Kids will not be held responsible should your item be lost during the return process.

Once we receive your returned items, we will process your refund as soon as possible. Please note that it can take several days for the bank to show this credit in your account.

The threshold for free shipping is €60 per order. If you received free shipping when placing your order and you return your full order for any reason, a €6.99 shipping fee will be deducted from your refund.

If you partially return parts of your order and the retained goods amount to less than €60, a €6.99 shipping fee will be deducted from your refund.

Items that cannot be returned.
For reasons of health and hygiene, we are unable to refund the following items:
•    Underwear
•    Hats and hair accessories
•    Pierced jewellery
•    Tights/hosiery
•    Swimwear.

How do I return my items?

In the first instance, please email info@hopscotchkids.ie with the reason for your return. We will respond to your request with instructions on how and where to return your item.

Simply repackage the item in its original packaging, enclose the original delivery docket/invoice and clearly write on it the reason for your return.

This policy does not affect your statutory rights