Returns Policy

 

Returns Policy

If for any reason you are unhappy with your purchase and would like to return the item, we are happy to offer a refund if returned to Hopscotch within 14 days of receipt of your items. The items returned must be in original packaging, new, unused and unworn condition with all tags attached.
Upon inspection, if we suspect that the returned items have been used or worn it is our policy to return the items back to the purchaser.
Please note: The cost of returning the items is your responsibility, for your protection  we advise that you use a recorded delivery service, this will ensure you are fully compensated should your parcel go missing. Hopscotch Kids will not be held responsible should your item be lost during the return process.

Once we receive you’re returned items we will  process your refund as soon as possible. Please note that it can take several days for the bank to show this credit in your account.

The threshold for free shipping is €50 per order. If you received free shipping when placing your order and you return your full order for any reason, a €5.99 shipping fee will be deducted from your refund.

If you partially return parts of your order and the retained goods amount to less than €50, a €5.99 shipping fee will be deducted from your refund.

Items that cannot be returned.
For reasons of health and hygiene we are unable to refund the following items:
•    Underwear
•    Hats and hair accessories
•    Pierced jewellery
•    Tights/hosiery
•    Swimwear.

How do I return my items?

Simply repackage the item in its original packaging, enclose the original delivery docket/invoice and clearly write on it the reason for your return, and send it back to the following address:

Hopscotch Kids (Returns Dept)
Hopkins Road,
Castlebar,
Co Mayo
F23 W673
Ireland

 

Alternatively:
If you prefer, you may take the items back to one of our shops. Ensure to take the original delivery docket with you at the time and return the items back to our store within 30 days of receipt of your order. Your items may be exchanged or refunded, but please note that we can only refund the credit/debt card which was used to purchase the items online.

This policy does not affect your statutory rights