Returns Policy

Returns Policy

If for any reason you are unhappy with your purchase and would like to return the item, we are happy to offer a refund if returned to Hopscotch within 14 days of receipt of your items. The items returned must be in original packaging, new, unused and unworn condition with all tags attached.
Upon inspection, if we suspect that the returned items have been used or worn it is our policy to return the items back to the purchaser.
Please note: The cost of returning the items is your responsibility, for your protection  we advise that you use a recorded delivery service, this will ensure you are fully compensated should your parcel go missing. Hopscotch Kids will not be held responsible should your item be lost during the return process.

Once we receive you’re returned items we will  process your refund as soon as possible. Please note that it can take several days for the bank to show this credit in your account.

Items that cannot be returned.
For reasons of health and hygiene we are unable to refund the following items:
•    Underwear
•    Hats and hair accessories
•    Pierced jewellery
•    Tights/hosiery
•    Swimwear.


How do I return my items?
Simply complete the returns form enclosed with your order and repackage your order using the original packaging that your items arrived in. Enclose the returns form in the parcel and send back to:

Hopscotch (Returns Dept)
Hopkins Road
Castlebar
Co Mayo Ireland

Alternatively:
If you prefer, you may take the items back to one of our shops.
Complete the returns form enclosed with your order and take this and the items to be returned back to our store within 30 days of receipt of your order. Your items may be exchanged or refunded, but please note that we can only refund the credit card which was used to purchase the items online.

This policy does not affect your statutory rights