Security & Privacy
At Hopscotch, your privacy is very important to us. We have a policy of protecting the privacy of information contained or gathered via this website. We safeguard the use of information that registered members of its online directories have submitted. Our Internet site is meant to be a service you. In order to provide you with the best products, excellent information and quality customer service, we record a variety of information from your visit to our site. Hopscotch uses the information given to us to enable us to improve and enhance our service to you in the future. From time to time we use e-mails to let you know about our new products, special offers and sales. If you do not wish to be part of our information service and receive any promotional offers just follow the removal procedure at the base of the e-mail you receive. When you supply us with your telephone number online you may hear from us by telephone if there is a query regarding your order or our courier company may ring to arrange a time for delivery or check your address for direction information.
We assure all customers that any personal information disclosed to us during your time on our site will be treated with care, we are committed to respecting the privacy rights of all our visitors. Hopscotch will not sell or transfer the names of its online directories and maintains confidentiality of such information when undertaking projects with other companies, organisations and trade associations. We respect your right to privacy and will only process personal data you provide to us in accordance with Data Protection Acts 1988, 2003 and GDPR privacy laws.
Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card details) email address, and phone number. We refer to this information as “Order Information.”
You may have joined our Customer Club (newsletter) on-line or instore. You will have provided us with your name, your email address and your telephone number.
You may have entered a social media competition on our Facebook page and provided us with your name, email address and telephone number
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
E-Mail Newsletter Preferences and Text Alerts
We provide you with the ability to control whether or not to receive e-mails or text message promotions: If you no longer wish to receive our newsletters, please click the unsubscribe link at the bottom of our email.
If you no longer wish to receive promotional text alerts, you can opt out by clicking the Opt out of our texts at the bottom of our homepage and following the opt-out instructions. page.https://www.hopscotchkids.ie/pages/opt-out-of-our-texts
We will never ask you for your credit card details or account log-in via email or text. Should you ever receive a message requesting the above information, please ignore and do not respond.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the link information below: FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en- us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the email address below:
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that our website is powered by Shopify with operations in other countries and your information may be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of eighteen years.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
Hopkins Road, Castlebar., Co Mayo, F23W673, Ireland
Anti Fraud Measures - Protecting our customers
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. You can rest assured that this is done only to confirm your identity and protect you against the fraudulent use of your credit, debit or charge cards. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. All your personal information, credit card details, address and phone numbers are encrypted via our secure purchase area of our website. We use industry standards SSI technology to ensure all sensitive information is fully encrypted. We use PAY PAL and Shopify to ensure secure payments for your purchases. Our website is certified Level 1 PCI DSS compliant.